Monday, April 11, 2011

FAQ

  • The service is free.  Free VPN on Hostizzle is not a trial or temporary offer. It is a permanent part of our business plan. If you pay, you get higher bandwidth and permanent certificates. Other VPN services cost as much as $20 per month, and we feel this is a ripoff of internet users.  VPN services can be profitable charging as little as $2 per month.
  • We give you tremendous bandwidth, even for free.  Most other free VPN services are hosted on VPS servers, so they can’t provide maximum bandwidth.  We went with a dedicated server that can push over 100 terabytes a month, which translates into a much better overall user experience.
  • We don’t ask you for any information when you register.  We don’t care where you are, what your name is, or what websites you are looking at.  We ask for your email address only to help identify your account (see below on why).  We do ask that you abide by our AUP.
  • We don’t make you download our own client software.  A lot of VPN sites will give you their “own” VPN client, which makes you vulnerable to adware, spyware, or even viruses.  At Hostizzle, we encourage you to download the free, open-souce OpenVPN clients available at different locations on the web.  We don’t care what client you use to connect, what operating system you use, or where you are located.  Our only concern is giving you a fast, free, secure connection to the internet.
VPN is “Virtual Private Networking.”   Wikipedia says,  “A virtual private network (VPN) is a computer network that uses a public telecommunication infrastructure such as the internet to provide remote offices or individual users with secure access to their organization’s network. It aims to avoid an expensive system of owned or leased lines that can be used by only one organization.”
Think of a VPN as a tunnel through the internet.  The people on either end of the tunnel share a “key” to unlock the data traveling through the tunnel.
To outside observers, the data are unreadable.  Strong encryption algorithms ensure data security.
A VPN is also a “proxy” to the outside web.  The connection between the end user and the Hostizzle.com VPN server means that firewalls cannot block access to any website accessed through the VPN.
The main scenario in the Western world is Wifi use in a coffeeshop or hotel.  Users in these settings may not want to expose their bank or email passwords to neighboring users at these locations.  A tool known as “Firesheep” allows Firefox users to snoop passwords that are traveling over a nearby Wifi connection.  VPN provides a secure way to access the web from public access points.
Another scenario is an expatriate traveling to a country with a restrictive internet filter policy.  China, for example, recently disabled VoIP traffic within the country.  Services like Skype could be restricted.  VPN would provide users a way to circumvent this blockade of internet services.
Finally, you might want a VPN if you wanted to hide your IP address, like if you wanted to do Google searches without Google recording what you looked at.
There are other technologies available such as web proxies and Tor, but VPN combines the benefits of an encrypted connection to the internet with IP address anonymity and a fast amount of bandwidth.
Can I do more than just browse the web?
Anything you can do with a regular connection to the internet, you can do over VPN, with rare exceptions.  Our server keeps most ports “open,” so you can use services like FTP, SSH, email, or the WWW.  Skype and Google voice have also worked.  Connections to YouTube and Hulu have been tested as ok.  Remote desktop is also ok, as is Yahoo Instant Messenger.
We have configured the server so that all your internet connections get routed through the VPN.
This also means you have to tell your firewall to permit VPN connections.  We use port 1194 for connections into the VPN server.  We may add other ports depending on user preference.
Can I break the VPN connection when I want?
You are free to turn the VPN on and off whenever you want.  When you install the OpenVPN GUI, you get an icon in the system tray.  You can right-click on the icon, and then select “disconnect.”  You will still have your connection to the internet, just not over the VPN.
What is OpenVPN?
OpenVPN is an open-source implementation of VPN.  You download a client program from their server, or you can compile your own client from the source code.  OpenVPN supports features like Blowfish encryption and TLS authentication, both of which we use on the Hostizzle site. OpenVPN is easier to set up than IPSec VPN, but offers more security than conventional PPTP VPN.
How much bandwidth do I get?
We have two account levels, 100GB per month, and 1,000GB per month (1TB).  This translates into about 500Kbp and 3Mbps data rates.
Can I get a connection on a different port?
We have made three servers on different ports available for our users.  We have a TCP server on port 1194, the standard OpenVPN setup.  We have a TCP server on port 443, which many ISPs open because it’s the SSL port.   Finally, we have created a server on UDP port 53, due to popular request.
Can I get a connection on port 80?
Servers are available at ports 1194, 80, 443, and 53 (using UDP protocol).
How do I set the port to connect on?
The VPN is set up to attempt a connection first on port 80, then 443, then 1149.  If you want a different configuration, you will have to configure your .ovpn file by hand.  You can change the 1194 setting to the port you want.  You can simply change this to 443, or if you want the port 53, you would have to change “proto tcp” to “proto udp” and also change the 1194 to 53.
Why does it matter which port I connect with?
Some users report way better bandwidth connecting with port 80, so this is the default port we use at Hostizzle.  The reason for this is that port 80 is the default port for the World Wide Web, so if ISPs limited this port’s bandwidth, they would have to deal with a lot of angry phone calls about sluggish YouTube videos or Facebook page loads.  We at Hostizzle have configured port 80 to carry VPN traffic, but most ISPs will assume it’s just encrypted HTTP traffic.
How do you keep track of my bandwidth?
We have created a script that monitors bandwidth use per user.  Users are mostly on the “honor system” at this point to limit the amount of bandwidth they consume.  Users that maintain consistently higher data rates than the ones in their group level will have to forfeit their certificates.  We monitor your instantaneous bandwidth rate, not your overall data consumption.  Occasional increases in bandwidth use are ok.  Consistent data rates of 12Mbps, for example, are not ok.
I got the certificate file from Hostizzle.com, now what?
You need to install an OpenVPN client.  I prefer the client at http://openvpn.se/download.html
There is a Windows client, a Mac client, and Linux clients.  There are clients for Nokia cellphones, Android phones, and a way to install on iPhone.
Once you install the OpenVPN client, you have to install the certificate files.  You would unzip your downloaded .zip file into your OpenVPN client’s /config directory.  On a Windows machine, this would be located at C:\Program Files\OpenVPN\config
What is this .exe file?
As of 1/27/11, we are offering a .exe install file for Windows users.  This means that you just have to supply your email address, and then a new installation package, including certificates for your specific VPN, is produced for you on the fly.  You then download and install the package, and you are able to instantly connect to Hostizzle VPN.
We only install the OpenVPN client and our certficates, no other software.  We update your registry to automatically connect to the Hostizzle server when you boot up Windows.  And that’s about it.  THERE IS NO SPYWARE OR ADWARE INCLUDED IN THE INSTALLATION PACKAGE, nor will there ever be any.  We may offer you the chance to install other software when you install the OpenVPN client, but we are not planning on doing that any time soon.
How long is my certificate good for?
The free service sets up a certificate for thirty days, starting on the day you provided your email address.  You will have to return to Hostizzle.com to renew your free certificate every thirty days if you have a free account.  Many other VPN services will only give you free access for two or three days at a time, or give you a certificate on an overloaded server.  We will keep giving you free access for as long as you want it, but you will just have to return every month to renew the certificate.  We think renewing a certificate every thirty days is not too burdensome on users.
When your certificate expires, you can make a new one at http://hostizzle.com/recert.  This page will take you to a link for your new certificates, both as an .exe install file and as a .zip file.
Permanent certificates are available for users who sign up for monthly subscriptions.  We will upgrade your certificate to a ten-year expiration date, and email instructions on how to download and install the upgraded certificate.
Why do I have to renew my free certificate every month?
Remember, users who subscribe get a permanent certificate.  Returning to the site to renew your free certificate provides an incentive for you to upgrade to paid service–no more monthly certificate renewals.  You can renew your free certificate as many times as you want, once a month.  If you try to renew too soon, the service will make you wait until a month has passed.
Also, we like to see you, so don’t be a stranger!  Stop by once a month and see what’s happening at Hostizzle.com!
Why does my “real” IP address show up on showmyipaddress.com?
Why doesn’t my “route” update?
What is a routing table, and why is it important when you’re using VPN?
These are very frequent questions, and depend on an obscure networking topic called routing tables.
When you open a web page, your computer needs to know where to send your request.  It looks up the next computer in the chain in a table called the routing table.  The next stop on the internet is called the gateway.
Your system maintains a routing table.  On windows, you can see this table with the command “route print” from the commandline.
When you connect to the OpenVPN server, the server will automatically change your routing tables to tell your computer to send all internet traffic to my server, instead of your usual gateway.  The key setting that needs to be modified is 0.0.0.0, which is a special IP address that refers to the default internet connection of your PC.  Right now, your 0.0.0.0 routing table entry points to your ISP’s gateway (or your router if you are on a private LAN).  When you connect to the VPN, your client will attempt to modify your 0.0.0.0 routing table entry.
Most operating systems guard the routing table by only allowing an administrator to modify the routing table.  This makes sense, since you do not want any old application messing with your routing table.  Imagine if spyware hijacked your default route and sent all your internet traffic to their server!  They could take all your passwords, email, etc.
The OpenVPN client needs administrative permission to modify the system’s routing tables.  The routing tables determine which IP address on your computer forwards to which IP address on the internet.  When you connect to the VPN server, your computer needs to know to send requests for internet information through the VPN.  This is the job of the routing tables.
Windows XP did not restrict the modification of the routing tables.  Windows 7, on the other hand, requires that a user run the OpenVPN client as an administrator.  In some cases, this means following this procedure to explicitly specify that the OpenVPN GUI is run by the administrator.  http://www.instantfundas.com/2011/01/hostizzle-free-us-vpn-service-with-100.html
This is also true on Linux–Ubuntu, for example, will not allow a modification of the routing table unless the superuser runs the kvpnc client.
I haven’t heard whether Mac users face the same issue.  I have had Mac users on the system, so I assume it is possible to get a Mac connection working.
Can I get OpenVPN for Android?
There is more information here: http://blog.attomsoft.com/android/134/how-to-configure-openvpn-on-android-cyanogenmod
You will need to install something called cyanogenmod, and then a OpenVPN client comes bundled with cyanogenmod.
What payment gateways do you accept?
We accept instant payments by Paypal, AlertPay, and Liberty Reserve.  We do not have accounts with Moneybookers or 2checkout.
Do I install the .exe file again if I already have OpenVPN running on my system?  Won’t that mean I have two clients installed?
If you have an old OpenVPN installation on your computer, like from UltraVPN, you should uninstall it prior to using Hostizzle.
As of 2/1/11, we have a certificate updater.exe package for users on Windows systems.  The idea is this: if you already installed the OpenVPN client, you do not need to reinstall it every month.  Once the certificates expire, you would return to the http://hostizzle.com/recert page, enter your email, and then download a new set of certificates to replace your old expired certificates.  The installer goes to work, and you are then good for another month of access.
What kind of information do you have on me?
When you first sign up, we collect your IP address and email.  These are placed in a database along with your certificate file name and the date you signed up.  This way we can tell if you are trying to create 1,000 certificates to resell, or other problems.  Free access to one IP, one email, every thirty days is our policy, which we feel is pretty reasonable.
We purge our logs every few days.  We do check bandwidth in realtime using our custom script, but we do not check which users are going where.
Theoretically, it would be possible for us to decode your VPN session since we created the public and private certificates for each client.  In actuality, we have neither the time nor the motivation to do something like that.  The technical skills needed to run a VPN are way different from the technical skills needed to monitor IP packet traffic.
Honestly, we don’t really care nor do we want to know what people are doing on the VPN, as long as it falls within our AUP/TOS.  Our main concern is to regulate bandwidth, make certificates fast, and to construct a service that does what it’s supposed to do.
What kind of encryption protocol are you using?
The initial authentication is done with 1024-bit TLS/SSL certificates.  These provide the top level of security available anywhere.  Once the authentication is complete, each VPN tunnel is protected by Blowfish encryption algorithms.  These are military-grade unbreakable data encryption protocols.  This allows regular citizens digital security previously only available to the military, and Hostizzle provides this for free!
Can’t I just use Windows to set up a VPN connection?
Sure.  The VPN technology built into Windows is called PPTP.
PPTP is not as secure as OpenVPN since it does not use a set of unique certificates to negotiate each connection, and because you are getting, at best, 128-bit authentication.  There is a discussion of PPTP versus OpenVPN here. On Hostizzle.com, we use a 1024-bit authentication code, basically impossible to crack with current technology.
Some countries block PPTP as a protocol, whereas the Hostizzle OpenVPN server uses the same TCP protocol that every other web service uses–much harder to block.
The down side of OpenVPN is that you have to install a client program on your desktop, but once that’s done, there is basically no configuration or settings to modify.
We are running a PPTP server, but the instant certificates are only available with OpenVPN.  If you need PPTP access, send a message using the Contact form on the site and we will create a PPTP account for you.
Is this legal?
VPN is not only legal, it’s a huge industry.  Networking devices using VPN technology are sold in electronics stores all over the world.
At least in America, VPN is legitimate.  Users in foreign countries may not have universal access to VPN, or may only be allowed to use VPN for business purposes.  Hostizzle provides VPN for any purpose, to any person in any country.  We believe that the internet is a tool facilitating human communication, and we want to provide people with the privacy and security they need to conduct their business online.
In many countries, services such as Facebook or Youtube are blocked.  We at Hostizzle think that these internet services should be available for all people to join, and that the government should not control which websites citizens can use.
Some people want to use VPN to hide their identity while they do illicit things.  We have an Acceptable Use Policy in place here, and users found to violate these AUPs will have their access revoked and their IP addresses null routed.  We may also share information with law enforcement if requested.
How are you making money?
We at Hostizzle are a self-funded startup.  We are interested in entertaining business proposals for strategic partnerships or joint ventures.
The intent is to follow the business model of Facebook and before it, Google: get big first, then find a way to make money later.  Given the high value of VPN internet connections, this should be feasible.  We think if we provide reliable quality service, we will build a reputation and a strong user base.  Monetization will follow later.
One way we are able to provide free access is to keep costs down.  Server prices have fallen to $1 per TB of bandwidth, and at this price, we can make money for very little cost.  We are mystified by the routine charges of $10 per month or more by other VPN companies for OpenVPN service.
I found out that many of your ports are open.  Isn’t that a security risk?
You are asking basically what are the security benefits to having a VPN tunnel.  Security checks will show that your IP address has more open ports than on your basic PC, but really that’s more of an issue for me running the server than you per se.
The security application you are using for port testing is only checking to see that you have closed extra ports.  For an individual’s PC, that’s a good idea because it minimizes the targets a hacker can choose to enter ones’ computer.
For my server, I want to keep ports open, because users connecting to my server may want to run different kinds of applications that use different ports.
By the way, you are free to run a firewall that closes all your local PC’s ports, but just leaves open the VPN port, I think 1194.  If the service is set up right, you should be able to do everything you want to do with just that one port operational.
If you have a good username and password on your PC, then hackers won’t be able to do much even if the ports are open.  The problem with open ports is that many times they are open because a server is running on that port, and hackers know the vulnerabilities of servers.  For example, port 21 is the FTP port.  Hostizzle.com doesn’t have an FTP server running, so even though the port is open, there isn’t much a hacker can do to “break in,” because there’s no server to accept a connection to that port.
What happens a lot of times is that a port is left open by a server the user forgets is running, or didn’t configure right, then a hacker uses the default username and password to break in.
The VPN server has no other servers running, so doesn’t have that vulnerability.
The benefit of using a VPN is that you get a different IP address (mine), so when you connect to Google or any other website, their logs record my IP address, not yours.
The other benefit of the VPN is that your entire connection to the internet is encrypted from my server to your PC.  This first connection is probably the most vulnerable to snooping.  There is, for example, a Firefox addon called Firesheep that allows me to see everything you are doing on a Wifi connection if we are sharing a public Wifi, like at a coffeeshop.
Finally, the benefit of VPN is that certain countries block certain IP addresses, like Google or Facebook.  My VPN is not (yet) on the blocked IP address list, so these countries will allow you to securely connect to me, and then I connect you to Google, Hulu, etc.
So you can see, there are more open ports on my server than on your PC, for good reason, but you get three important security and privacy benefits from using VPN.  The open ports in and of themselves are not the security hazard anyway, it’s servers that might be running on these ports that are the real problem.
You have do decide if my service is a good enough tradeoff.  For over 1,000 users, my service has proven useful enough for them to accept the open port issue.
What happens if my connection drops or your server restarts?
The system is set up so that all internet connections from your computer are sent to the VPN first, then on to the internet.
If the VPN server goes down, you will therefore not be able to browse the internet until it comes up again.
The key to Hostizzle is the client-side routing table.  When you connect, the OpenVPN software automatically edits your routing tables to send all traffic through the VPN.  When you disconnect, those routing tables go back to their original state.
If the server cuts out temporarily, the routing table stays the same, so packets destined for the VPN server will not connect anywhere, and will remain without a “route” to the internet.
Using our VPN therefore automatically ensures your internet privacy.
Can I connect to Hostizzle with a router?
There is a project that implements OpenVPN on a router.  The project works with several compatible routers.  You would have to be comfortable flashing new firmware onto the router, and once you do that, you would have to copy your Hostizzle VPN certificates for authentication.  The benefit is that all of your computers behind the router are automatically protected by VPN all the time.  You don’t have to depend on your PC’s routing tables for the VPN protection–the router handles the VPN.
More information is available here.
Is there any way to get more speed?
There are four servers running on 76.10.222.65: tcp 80, tcp 443, tcp 1194, and udp 53. You may want to change the settings for the ovpn file to see which port gives you the best speed.
I personally have native 11Mbps download speed from my home ISP, and just got 2.8Mbps on tcp 1194, 3Mbps on tcp 80 and 1.5Mbps on tcp 443. I get about 3Mbps on udp 53. 5.8Mbps is workable to watch net video, but obviously not as good as my untunnelled connection speed.
There is a known issue with OpenVPN not getting the full speed of the “native” internet connection. This was a very informative post on all the things a guy tried to do to improve his speed:http://forums.speedguide.net/showthread.php?270504-Improve-the-Bandwith-when-using-openVPN
There are no limits on your speed on my server, and indeed there are people pulling 3.6Mbps from my server right now. You are sharing a server that is capable, theoretically, of delivering 461Mbps 24 hours a day, 365 days a year.  There is no cap on any user connection (unless I restrict access based on overages), so in theory any user can peak their speed up to that limit.
The limits may be inherent to Windows: some people report that the OpenVPN download connection is limited by the upload speed. I’m not sure anybody knows why this is, but it has been reported by multiple people. Network connections of 10Mb up and 10Mb down, like at schools or businesses, for example, should get better speeds than home broadband, which tends to have far more download bandwidth than upload speed.
Some have said there can be VPN speed limiting problems in the cable modem:http://forums.untangle.com/openvpn/14844-slow-vpn-speed.html

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